SAGE breakdown support

Breakdown Support

When your business is suffering from malfunctions of any kind, and you need a fast, high quality support service that guarantees results, call SAGE.

At SAGE, we understand just how detrimental downtime can be to your business. Not only does it cost precious time and money, it can also adversely affect product quality, sales, and relationships with staff and customers.

With SAGE, you get complete confidence that we will get you back up and running as quickly as possible. Our 50+ control system support technicians are highly experienced, and have the full backing of SAGE’s broad and deep pool of expertise. No matter what the issue is, we’ll find the solution, and we won’t rest until we do.

In fact, we won’t leave your site until the problem is fixed.

That is our commitment to you.

Our service includes:

  • 24/7 support:
    • With a dedicated call-centre and staff on-call all around the country, SAGE guarantees there will always be someone to answer your call
  • An escalation procedure:
    • No matter how complex the problem is, or what time of day it is, our escalation procedure ensures there will be a specialist on the case in as little as 15 minutes
  • Unparalleled access to expertise:
    • Our 50+ control system support technicians have over 600 years of experience between them, as well as 90+ in-house engineers who are all specialists in their fields.
  • Complete transparency
    • Our electronic reporting system ensures you get clear, professional documentation throughout the process.
  • Strong partnerships with suppliers:
    • SAGE has after-hours agreements with many major suppliers, so we can get the part you need when you need it.
  • A commitment that we won't leave until it's fixed:
    • we guarantee someone will remain on-site, working on the problem until your business is fully operational once again.
    • Our electronic reporting system builds a history of faults over time, enabling us to tackle repeat issues and implement solutions to eradicate breakdowns. 

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