This week SAGE completed the final renovation of its National Support and Operations Centre. 

The centre is now fully operational with a core team of 14 people, covering the disciplines of Control Systems, IT and Cyber support.

Our National Support and Operations Centre is already supporting critical infrastructure, manufacturing and utility facilities across the country.

We understand the importance of data and operational security, and that it why we have created this dedicated facility with enhanced physical and cyber protection measures, in line with the requirements of ISO/IEC 27000 and NIST SP-800.

For clients who do not have existing cyber secure remote connectivity, our team are able to help. Get in touch and we can deploy these solutions quickly for clients, ensuring their cyber security resilience.

Read more: Remote control system support options 

Case Study: Remote support cuts unexpected downtime for regional Australian winemaker

Remote support services 

Remote Support Module (RSM)

If it’s remote connectivity you are looking for, the SAGE Remote Monitoring Solution (RMS) is a pre-configured solution that can be shipped to your site within 24 hours.  This portable VPN provides secure remote access to control systems and enables near-instant remote access for fault diagnosis and resolution.  

The RSM units are hardened and secured with 256-bit military grade encryption, which is comparable to HTTPS/SSL and is considered completely secure by current industry standards.

Read more: Remote Service Module 

National Operations Centre

Providing remote monitoring of your operation’s data to provide emergency breakdown fault resolution, trending and preventative failure notice.

Read more: National Operations Centre

SAGE Go App

Request 24/7 emergency breakdown support, book in equipment maintenance, or access important documentation – all within the app.

Read more: Mobile Support SAGE Go App

In-person support still remains

Meanwhile, SAGE's fleet of national service technicians will remain on-call to attend client sites.

Getting help

If you require urgent support or would like to chat with one of our team on how we can support you over this period, please call 1800 724 373 or email your local Service Manager:

SAGE Service NSW: Service.NSW@gotosage.com
SAGE Service NT: Service.NT@gotosage.com
SAGE Service QLD: Service.QLD@gotosage.com
SAGE Service SA: Service.sa@gotosage.com
SAGE Service VIC & TAS: Service.Vic@gotosage.com
SAGE Service WA: Service.WA@gotosage.com
Service Admin: Service.Admin@gotosage.com

Please read more about our remote control system support options here or below: