Qualia Wines operations were back up and running within four hours.
Through remote access, a Senior Control System Technician in the NOC connected to the site network and worked to resolve communication issues.
“Remote access eliminates the need to dispatch a technician to site in most cases, greatly improving response times, reducing downtime and travel costs,” SAGE’s national asset operations manager, Chris Muir, said.
The NOC also allows for ongoing fast remote response of Qualia Wines operational systems, reducing the downtime and costs involved in resolving breakdowns.
A number of SAGE clients already benefit from remote monitoring services. In 2016, technicians in the NOC were able to assist Yarra Valley Water during a major power outage, monitoring multiple sites and restoring communications.
Read how SAGE worked to quickly get the sites back up and running and helped the client to avoid fines in the process.