Remote technical support

SAGE's remote service helps industrial operators keep critical operations online, resolve faults and improve processes - all without needing to come to site.  

The team of experts at our National Operations Centre can triage your breakdown calls, dispatch a service technician to your site, and remotely diagnose and resolve your faults within minutes.

We are focused on improving the way your business operates through providing better services, connective technology and the best experts in the industry. 

 


We support clients remotely to keep critical systems online with the following services and tools:  

  • National Operations Centre (NOC)
  • Remote Service Module (RSM)
  • Live video-enabled support
  • National team of service technicians and NOC technicians on call 24/7

 

sage-national-operations-centre

National Operations Centre

Established in 2018, the National Operations Centre (NOC) offers 24/7 secure remote support and monitoring services Australia-wide.

Supporting our technicians in the field, the NOC provides you with a clear picture of your  operational performance as well as direct, fast fault resolution without the need to travel to site.

What we provide

  • Centralised fault triage and technician dispatch
  • Remote real-time monitoring of your assets
  • Remote fault diagnosis
  • Remote fault resolution 
  • National pool of service technicians at your disposal
  • Access your systems in as little as 15 minutes


  • Access to a team of expert Control System Technicians
  • Critical asset monitoring
  • Performance monitoring
  • Video Enhanced Support Solution (VESS)
  • Trending data for advanced analysis and improvements

Download the PDF

remote-service-module-sage

Remote Support Module

For a simple yet secure way to access remote support for your plant or assets, our Remote Support Module (RSM) provides hassle free connection via secure 256-bit encryption.

The RSM is a portable VPN that provides easy, secure access to your systems – with no configuration required to your existing network.  Simply plug in the RSM to any piece of Ethernet enabled equipment to give NOC Service Technicians remote access to resolve the fault. 

If your site is remote, or even in an outer metro area, the RSM will help you save on mobilisation costs. Also suited to operations with multiple sites that require access at critical times in order to swiftly resolve faults.

 

 

 

What we provide

  • Experts in a box — connects you with network of 80+ service technicians and 300 SAGE engineers, all working to solve your problem when needed
  • Access — connect your staff to your assets
  • No capital outlay — subscription lease options
  • Control your access — must be physically plugged in and turned on to equipment to allow access
  • Reduce downtime — immediate downtime support via remote connection
  • Reliable — industrial-grade hardware and 3G/4G network compatibility
  • Your insurance policy — protection against equipment breakdown
  • Save on travel costs — when we can, we’ll resolve your fault via the NOC, without sending someone to site
  • Safe and secure - 256-bit military encryption your IT team will approve of
  • Critical systems support - ideal for remote locations or mission-critical sites
  • Easy - plug it in and turn it on

 

Contact us for RSM specification and pricing

sagego-app-image

Live support 

SAGE GO is a mobile support platform that connects people in the field to key asset data and our team of experts at SAGE. 

The app provides immediate live-video support from your local service technician, so they can coach you through fault fixing or even live site commissioning. 

 

What we provide

  • share live-video for fault resolution and live commissioning
  • real time, screen annotations from SAGE expert
  • call or log emergency breakdown support
  • book a technician site visit
  • schedule maintenance
  • organise shift coverage
  • access historical service information
  • personalised asset library
  • store and access electrical drawings and documentation
  • view real-time billing and invoice history 
       
Download the PDF
Remote Technical Support by SAGE
Winery-Remote-Support

Remote support cuts unexpected downtime for winemaker

 For a remotely located winemaker, the NOC reduced downtime caused by a power outage, from a minimum of 5 hours down to just minutes.

Remote Module - RSM

Demand escalates for smart remote support solution

Companies such as Adelaide Airport, SA Water and Department of Infrastructure Planning and Transport, as well as numerous oil refineries, winemakers and agricultural operators are now receiving remote support via the RSM. 

SAGE Service Rapid Response

Rapid telemetry triage response prevents fines, spillage

A coordinated, centralised triage response during one of North-East Victoria's worst storms resulted in zero fines for Yarra Valley Water, and all sites back up and running in less than 24 hours.

NOC Reducing Downtime

National Operations Centre cuts cost and downtime for clients

Response time reduction and saving cost on travel call out fees are some of the benefits clients are receiving of remote support through the National Operations Centre.

Chris Burgess, City of Playford, Manager -Operations 

"Remote support from the NOC for breakdowns, recent project and commissioning work has saved Council countless hours and dollars.

 

The combination of the NOC and SAGE’s Service has been a great venture for both parties.

The outcome of this developed relationship has added immense value to both Council Recycled Water Business Operational reliability and SAGE’s Service offering."

Are you ready to deliver smarter systems?

Submit the enquiry form below, and a member of our Service team will be in touch. 

 

Talk to us about...