SAGE's remote service helps industrial operators keep critical operations online, resolve faults and improve processes - all without needing to come to site.
The team of experts at our National Operations Centre can triage your breakdown calls, dispatch a service technician to your site, and remotely diagnose and resolve your faults within minutes.
We are focused on improving the way your business operates through providing better services, connective technology and the best experts in the industry.
We support clients remotely to keep critical systems online with the following services and tools:
The National Operations Centre (NOC) offers 24/7 secure remote support and monitoring services Australia-wide.
Supporting our technicians in the field, the NOC provides you with a clear picture of your operational performance as well as direct, fast fault resolution without the need to travel to site.
For a simple yet secure way to access remote support for your plant or assets, our Remote Support Module (RSM) provides hassle free connection via secure 256-bit encryption.
The RSM is a portable VPN that provides easy, secure access to your systems – with no configuration required to your existing network. Simply plug in the RSM to any piece of Ethernet enabled equipment to give NOC Service Technicians remote access to resolve the fault.
If your site is remote, or even in an outer metro area, the RSM will help you save on mobilisation costs. Also suited to operations with multiple sites that require access at critical times in order to swiftly resolve faults.
SAGE GO is a mobile support platform that connects people in the field to key asset data and our team of experts at SAGE.
The app provides immediate live-video support from your local service technician, so they can coach you through fault fixing or even live site commissioning.
For a remotely located winemaker, the NOC reduced downtime caused by a power outage, from a minimum of 5 hours down to just minutes.
Companies such as Adelaide Airport, SA Water and Department of Infrastructure Planning and Transport, as well as numerous oil refineries, winemakers and agricultural operators are now receiving remote support via the RSM.
A coordinated, centralised triage response during one of North-East Victoria's worst storms resulted in zero fines for Yarra Valley Water, and all sites back up and running in less than 24 hours.
Response time reduction and saving cost on travel call out fees are some of the benefits clients are receiving of remote support through the National Operations Centre.