National Operations Centre
Established in 2018, the National Operations Centre (NOC) offers 24/7 secure remote support and monitoring services Australia-wide.
Supporting our technicians in the field, the NOC provides you with a clear picture of your operational performance as well as direct, fast fault resolution without the need to travel to site.
What we provide
- Centralised fault triage and technician dispatch
- Remote real-time monitoring of your assets
- Remote fault diagnosis
- Remote fault resolution
- National pool of service technicians at your disposal
- Access your systems in as little as 15 minutes
- Access to a team of expert Control System Technicians
- Critical asset monitoring
- Performance monitoring
- Video Enhanced Support Solution (VESS)
- Trending data for advanced analysis and improvements
Remote Support Module
For a simple yet secure way to access remote support for your plant or assets, our Remote Support Module (RSM) provides hassle free connection via secure 256-bit encryption.
The RSM is a portable VPN that provides easy, secure access to your systems – with no configuration required to your existing network. Simply plug in the RSM to any piece of Ethernet enabled equipment to give NOC Service Technicians remote access to resolve the fault.
If your site is remote, or even in an outer metro area, the RSM will help you save on mobilisation costs. Also suited to operations with multiple sites that require access at critical times in order to swiftly resolve faults.
What we provide
- Experts in a box — connects you with network of 80+ service technicians and 300 SAGE engineers, all working to solve your problem when needed
- Access — connect your staff to your assets
- No capital outlay — subscription lease options
- Control your access — must be physically plugged in and turned on to equipment to allow access
- Reduce downtime — immediate downtime support via remote connection
- Reliable — industrial-grade hardware and 3G/4G network compatibility
- Your insurance policy — protection against equipment breakdown
- Save on travel costs — when we can, we’ll resolve your fault via the NOC, without sending someone to site
- Safe and secure - 256-bit military encryption your IT team will approve of
- Critical systems support - ideal for remote locations or mission-critical sites
- Easy - plug it in and turn it on
Live support
SAGE GO is a mobile support platform that connects people in the field to key asset data and our team of experts at SAGE.
The app provides immediate live-video support from your local service technician, so they can coach you through fault fixing or even live site commissioning.
What we provide
- share live-video for fault resolution and live commissioning
- real time, screen annotations from SAGE expert
- call or log emergency breakdown support
- book a technician site visit
- schedule maintenance
- organise shift coverage
- access historical service information
- personalised asset library
- store and access electrical drawings and documentation
- view real-time billing and invoice history
Remote support cuts unexpected downtime for winemaker
Demand escalates for smart remote support solution
Rapid telemetry triage response prevents fines, spillage
National Operations Centre cuts cost and downtime for clients
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Chris Burgess, City of Playford, Manager -Operations
"Remote support from the NOC for breakdowns, recent project and commissioning work has saved Council countless hours and dollars.
The combination of the NOC and SAGE’s Service has been a great venture for both parties.
The outcome of this developed relationship has added immense value to both Council Recycled Water Business Operational reliability and SAGE’s Service offering."
