Service-based SLAs
Choose from our standardised Gold, Silver and Bronze level SLAs.
These can be tailored to suit your unique requirements and budget.
All levels include:
Customer-based SLAs
Customise the type of support you receive through our bespoke SLAs.
This option helps you balance your budget, avoid additional admin and schedule work hassle-free, when you need it.
Customer-based SLAs enjoy all the Service-based SLA options, plus added flexibility.
Remote support SLAs
If your site is remote, or even in an outer metro area, our National Operations Centre (NOC) supports you in remotely resolving faults and improving your uptime. This option is also suited to operations with multiple sites that require access at critical times in order to swiftly resolve faults.
Remote support options can be paired with onsite support to suit every need.
- Remote tech support via the 24/7 NOC
- Minimum 15-minute response time
- Zero mobilisation costs
- Remote fault identification and resolution via the NOC
- AR and video-enabled support
- Remote system maintenance and patching
- Disaster recovery
SLA case studies
Silver Service innovation gets Castrol up in downtime
This SLA has seen Castrol recover quickly in breakdowns, saving considerable downtime and costs...
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Keep the planes flying: how we support Airport control systems
A long-term partnership with Adelaide Airport has seen more than 40 projects completed and a Gold SLA…
From ship to shore: SLA provides round the clock support
Inco Ships is an Australian Ship Management company, who manage and operate ships from conventional...
