Service-based SLAs
Choose from our standardised Gold, Silver and Bronze SLAs. These can be tailored to suit your unique requirements and budget.
Choose your level of services for:
> 24/7 emergency breakdown support
> Guaranteed response times
> Preventative and predictive maintenance services
Customer-based SLAs
Customise the type of support you receive through our bespoke SLAs.
This option helps you balance your budget, avoid additional admin and schedule work hassle-free, when you need it.
Customer-based SLAs enjoy all the Service-based SLA options, plus added flexibility including:
Remote support SLAs
If your site is remote, or even in an outer metro area, our remote support SLAs will help you save on mobilisation costs. Also suited to operations with multiple sites that require access at critical times in order to swiftly resolve faults.
Remote support options can be paired with onsite support to suit every need.
- Zero mobilisation costs
- Remote fault identification and resolution
- Remote Service Module (RSM) connection
- Resolve faults using your onsite team with support
from our Assisted Visual Support Tool
- Enables remote site commissioning
- Access to NOC performance data for continuous improvement and ensured asset availability
- Annual, monthly and 24 monthly RSM lease options
SLA case studies
Silver Service innovation gets Castrol up in downtime
This SLA has seen Castrol recover quickly in breakdowns, saving considerable downtime and costs...
Keep the planes flying: how we support Airport control systems
A long-term partnership with Adelaide Airport has seen more than 40 projects completed and a Gold SLA…
From ship to shore: SLA provides round the clock support
Inco Ships is an Australian Ship Management company, who manage and operate ships from conventional...
