Emergency control system support
Every minute of downtime means lost productivity, service outages and stress to your business. During these times it's important to have an experienced partner to help you resolve faults and develop smarter solutions.
SAGE is there for you 24/7, nationally, in person or remotely. We don't rest until your problem is fixed. That's our commitment to you.
Your extended resource pool
Our team of 85+ Control System Support Technicians have over 1000 years of combined experience and operate on a 24/7 roster.
Located across the country and in a number of regional locations, we have the capability and capacity to be there whenever you need to get your systems back up and running, fast.
Our technicians are supported by SAGE's 25 years of experience in the business, and the National Operations Centre.
Service Level Agreements
For guaranteed response times, you can optimise availability with a service package to suit your unique requirements:
Our technicians are available through site call outs or via our Remote Technical Support services:
Our Emergency Support promises to you:
- 24/7 support:
- With a dedicated call-centre and staff on-call all around the country, SAGE guarantees there will always be someone to answer your call
- An escalation procedure:
- No matter how complex the problem is, or what time of day it is, our escalation procedure ensures there will be a specialist on the case in as little as 15 minutes
- Unparalleled access to expertise:
- Our 85+ control system support technicians have over 1000 years of experience between them, as well as 90+ in-house engineers who are all specialists in their fields.
- Complete transparency
- Our electronic reporting system ensures you get clear, professional documentation throughout the process.
- Strong partnerships with suppliers:
- SAGE has after-hours agreements with many major suppliers, so we can get the part you need when you need it.
- A commitment that we won't leave until it's fixed:
- We guarantee someone will remain on-site, working on the problem until your business is fully operational once again.
- Our Field Services Platform builds a history of faults over time, enabling us to tackle repeat issues and implement solutions to eradicate breakdowns.
