A SAGE Group Company

Service Level Agreements

Service Level Agreements

SAGE can customise a Service Level Agreement (SLA) specific to your business needs, at a level that suits your budget.

Join our many clients already enjoying peace of mind with specialist, personalised support 24 hours a day, 7 days a week, 365 days a year. We commit to, and deliver, exceptional service support.

SLAs include:

  • Guaranteed response and resolution times

  • Remote access support

  • Scheduled maintenance and calibration

  • Site audits

  • Assigned technical specialists who are pre-inducted to your site and can be an extension of your team

  • Control system back-ups

  • Reduced call-out fees

  • Monthly reports

For more information on SLAs, please contact service@gotoSAGE.com

Service support levels

Bronze Service

  • Priority Support
  • Standard Hourly Rates
  • Monthly Report
  • Yearly Report
  • Quarterly Site Visit
  • Assigned Technical Leader & Team
  • Remote Support Module Discount

Silver Service

  • Priority Support
  • Discounted Hourly Rates
  • Monthly Report
  • Yearly Report
  • Quarterly Site Visit
  • Assigned Technical Leader & Team
  • Remote Support Module Discount

Gold Service

  • Priority Support
  • Discounted Hourly Rates
  • Monthly Report
  • Yearly Report
  • Quarterly Site Visit
  • Assigned Technical Leader & Team
  • Remote Support Module Discount

Platinum Service

  • Priority Support
  • Discounted Hourly Rates
  • Monthly & Yearly Report
  • Agreed Block Hours for Maintenance
  • Quarterly Site Visit
  • Assigned Technical Leader & Team
  • Remote Support Module Discount

More to explore

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