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SAGE streamlined City West Water's sewer pump station (SPS) monitoring process for improved monitoring across its assets...
Utilities: Water
New software platform streamlines water management:  automated monitoring,  historical performance, simpler interface for faster access.
Custom application development, agile project delivery,  stakeholder training and handover. 

Victoria, Australia

Karl Blackhall, City West Water Operations
Research team.

“This new and more efficient monitoring system across our sites allows for easier access to relevant information when our administrators need it.”


City West Water is responsible for the annual supply of 100 billion litres of drinking water, recycled water and the transfer and treatment of 94 percent of the sewerage and trade waste throughout Melbourne’s CBD and growing western suburbs.

The company wanted to to streamline their sewer pump station (SPS) monitoring process which previously took more than one hour to load and required checking twice per day.


SAGE streamlined the sewer pump station (SPS) monitoring process by bringing a prototype program into a fully functional enterprise capability.

It developed a solution within the PI system according to “statement of requirements” for a pilot SPS site and tested in conjunction with the Operations Research team and stakeholders. Finally it expand the solution to all SPS sites and meet business requirements.

Technical delivery

SAGE provided engineering consultancy services to deploy a prototype application, “GraphAid Live” into a fully functional and integrated system.

It developed a fully functional enterprise application and integrated it into the PI System.

The application met functional specifications and covered the graphical representation of SPS site performance including; dashboard creation, SQL integration, AF analysis creation and configuration work, creation and modification of AF templates, development of calculations, PI process book pages and PI Coresight displays.

PI System dependencies (PI process book and PI coresight) in test and production environments were upgraded as a result.




City West Water Operations Research team member Karl Blackhall said their new set up involves a level of automated monitoring, based on historical performance, and a simpler interface provides faster access.

“We are always looking to introduce new initiatives and the implementation of this new application has streamlined our monitoring process,” Mr Blackhall said.

Project highlights

  • Collaborated closely with the Operations Research team to develop the high level requirements and prototype application into the PI system.

  • Worked using agile development methods (light SCRUM) to deliver value sooner and allow Operations Research team to adapt the scope as required for each iteration.

  • Provided collaborative training of the Operations Research team members during the engagement to facilitate knowledge transfer on tools and basic functionality.

  • SAGE Automation provided an engineer to support the development and migration of the prototype into the PI System and upgrade dependent technology when needed.

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