A SAGE Group Company

Following a service call, ICM ordered 150 control panels for airports around the globe to be locally manufactured through SAGE Automation.

Industry

Manufacturing

Outcome

Airports all over the world are receiving SAGE manufactured panels, including Australia, Japan, China, Singapore, America, Canada, UAE and Germany, as well as dedicated units being manufactured for several exhibitions.

Capability

CAD, Manufacturing, FAT, supply chain management, service.

Region

International

Mark Adam - Manufacturing Manager
ICM Airport Technics, an Amadeus company. 

“Since engaging SAGE Automation to manufacture control panels for our Auto Bag Drop Units, product quality and project support has been exceptional.

Together we’ve been able to consistently deliver on time, and the collaboration between our teams ensures the best outcome for our clients.”

Challenge

ICM Airport Technics, an Amadeus company, specialises in the provision of self-service bag drop solutions for airports and airlines all over the world.

The self-service bag drop units are fitted with control panels which have to maintain a high standard of performance in order to provide a good user experience for travellers.

In 2016, following a service call to respond to a fault, SAGE Automation began working with ICM to identify improvement opportunities for their panel design and build process.

Solution

ICM engaged SAGE Automation to assist with the panel design documentation and to review the existing manufacturing process.

Following consultation and confirmation of the design, ICM ordered 150 control panels for Singapore’s Changi Airport to be manufactured through SAGE Automation.

The SAGE project team delivered and continues to deliver projects for the client, with benefits including:

  • repeat manufacture of panels
  • quality and testing processes
  • streamlining of the supply chain.

Outcome

SAGE have now delivered more than 414 completed panels and continue to manufacture for ICM.

Due to the high standard of manufacturing and testing at SAGE, there are no hardware issues once the panels are sent to site.

This ongoing collaboration has guaranteed work for two to four manufacturing staff working full time on delivering these panels.

Airports all over the world are receiving SAGE manufactured panels, including Australia, Japan, China, Singapore, America, Canada, UAE and Germany, as well as dedicated units being manufactured for several exhibitions.

Auto-Bag-Drop-units

Repeat manufacture of panels

Following the successful delivery of control panels for the Changi Airport redevelopment, ICM then engaged SAGE Automation to deliver further panels for many different airports around the world, sending our locally made products global.

As each airport is different, with varying sensors and control philosophies, ICM work closely with SAGE to modify their base package CAD drawings to fit the unique requirements of the destination airport.

These changes are implemented and stored by the client for future use.

Quality and testing process

After manufacture, the SAGE Quality Assurance team complete testing of the panels in a simulated workplace environment.

This rigorous Factory Acceptance Testing means that the panels are 100% ready for the client.

Once the panels pass testing, they are packaged and shipped to the destination site.

Receiving fully configured and tested panels at site significantly helps ICM with the Auto Bag Drop commissioning process.

Streamlining of supply chain

During the project timeline, SAGE was able to streamline the panel making process by managing parts of the supply chain for ICM.

This allows ICM to approach SAGE with questions and design changes in the early stages of the project, with the SAGE team able to coordinate the rest of the manufacturing process.

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