Written by Admin | 8 March 2016
After a career in hotel marketing, it was a leap of faith that led Rachael to SAGE Automation.
With a vision to hire a marketing professional with a deep appreciation of the customer, SAGE Automation CEO Adrian Fahey, recalls his search to fill the role was always focussed around hotel marketers. “While our business could not be more different to that of a hotel, we recognised that for a hotel, customer satisfaction is what they live and breathe every day. We knew a person with that background would be a great fit for our business.”
Now, after almost 7 years in the role of Marketing and Communications Manager Rachael reflects, “SAGE has given me the opportunity to learn and grow, travel and experience new things. I feel very blessed for the experience and for the opportunity to work with such an inspiring, driven and passionate team.”
Rachael does admit that while marketing Industrial Automation and Control Services has very little in common with marketing guest rooms and restaurants, there is one common thread, “Whilst our services are fundamentally different, at the end of the day, your customer’s satisfaction really depends upon the people delivering the service. You succeed when your team is dedicated to exceeding customer expectations on every single level.”
SAGE uses the Net Promoter Score methodology to gauge its customer satisfaction and currently boasts a score in the 50s, well above average amongst Professional Services Firms.